We dispatch within 2-3 business days of the order being placed, if your item is in stock.
All orders within the UK are considered domestic orders and are dispatched and delivered within 4-7 business days.
We currently don’t offer customer order tracking, if you have any concern about your order please call us on 01799 615088.
On the last page before your click “complete my purchase” there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click “Apply”. Your total amount will be updated to reflect the discount. Now press “complete my purchase”. You cannot enter coupon codes if you click the “pay with PayPal” option or combined with other discount codes.
We currently only ship to the UK. If you are an international customer and your really want one of our products then give us a call on +44 1799 615088 and we can quote shipping for you if possible.
We typically ship out orders within 48 hours when placed by 12pm, as this is our side project. We ship mainly Royal Mail 2nd class signed for. This means that once your order has left us, it will be to you in 4-7 business days. It tends to be closer to five, but some packages may take a little bit longer. If you’ve been waiting more than seven days for a package, feel free to contact us and we will find the problem.
As the turnaround time on packages can be quick, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us at firstname.lastname@example.org immediately upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.
If you find that you’re not completely satisfied with your Electric Print product, we will gladly issue you a refund. We offer a full, no BS money back guarantee. That’s how committed we are to our products. All we ask is that you send us a quick email to email@example.com, attaching a photo and describing clearly why it didn’t meet your expected standards. We are always looking for ways to improve our product.
We currently accept Visa, MasterCard and will be adding Paypal shortly.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
You can buy Electric Print products on this website. We’re not yet located in any retail locations, but when we branch out we’ll be sure to keep you up to date on all of our locations!
We only use the safest payment processing services on the web. We use Stripe to process data and payment safely, they comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.
If you would like to come to our studio we can take payment by card or cash. Contact us at firstname.lastname@example.org to arrange a convenient time to collect.
If you are not satisfied with the goods or have changed your mind you have the right to cancel within 7 days of the contract, or 7 days of receipt of the goods (whichever is the longer), return the goods and receive either a full refund of your monies or replacement goods. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures.
If you would like to come to our studio we can take payment by card or cash.
Giclee, is a type of fine art digital printing process, it uses pigment based inks with high quality archival paper to achieve prints of superior archival quality, light fastness and stability.
The manufacturer describes the paper “Platinum Etching 285 is a 100% acid free, fine art paper with a velvety, textured surface. A natural white base and state of the art ink-receiving layer. Platinum Etching is 25% cotton and 75% alpha-cellulose. When used in conjunction with pigment inks, the paper will ensure a print life of more than 85 years. “
To keep delivery costs down and so you can frame your print to your own taste we generally sell prints unframed. We have the occasional one-off that has been framed if using multi-media elements.
We’re currently don’t have a wholesale program. Please email us on email@example.com your details if you are interested in stocking our products and from there we’ll be in touch within the next few weeks as we make a decision on who we’re ready to take on as a wholesale distributor.